We do spend a fair amount of time talking with our clients, community leaders, partners we work with about “desired outcomes” That is the first step in planning any kind of communication.
The Concept of an Outcome
That said, I think it would be imperative to define the concept of an outcome given its importance. The better we can define what we need to accomplish, the better the chance we will succeed at achieving it. After all, if we don’t know where we’re going, how will we get there?
The dictionary defines an “outcome” as a consequence, an observable end result, a change in business performance, something that follows from an action. It’s also defined as a conclusion reached via the process of logical thinking.
When we inquire about a desired outcome, we want a clear business objective. That is, a measurable result like people trained, customers served, share of market, or people in seats. This kind of outcome is a consequence of action by the teams and individuals whose goal is to deliver on the business objective.
Another way to look at this: If what you want to achieve isn’t in line with moving the organisation or campaign forward, it’s important to think long and hard about whether this goal is worth doing at all.
18 thoughts on “How well do you communicate?”
I appreciate you, Felicia. Thank you
Although this training was centered around how to effectively use communication to promote the health sector in Africa, the goal of communication as a tool for healthy outcomes can not be over emphasized.
You are right.
Thank you Chukwudi
Congratulations my friend. Don’t stop improving yourself.
Thank you for your support.
Good communications skills is very important to us.
Happy for u.
Nice and kip it up
Keep it up, self improvement is continuous.
Self improvement can never be overemphasized. Congrats on learning more.